If you’ve received notice that your financial services site is inaccessible to someone with disabilities, you may need a bank website accessibility audit. Here’s some background on community banks and accessibility, as well as some insight on how to move forward. Online Risk Assessment: How to Choose a Bank Website Accessibility Audit Vendor The year 2017 brought two significant events concerning electronic banking and online accessibility litigation: In November, the[…]
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Online Risk Assessment: Does Your Bank Discriminate? A Look at What ADA Compliance Means as Financial Services Go Digital
As financial services increasingly go online, providing equal access to services requires a new way of thinking about anti-discrimination laws. Here, we take a look at the basics of bank ADA compliance and digital services. We also provide a quick mini-accessibility test you can conduct on your own website. A Financial Services Introduction to Digital Accessibility—and the Risks of Inaccessible Online Banking Financial institutions are familiar with many Americans with Disabilities[…]
READ MORE about Online Risk Assessment: Does Your Bank Discriminate? A Look at What ADA Compliance Means as Financial Services Go DigitalDigital Banking: Customer Service and Online Access
How Accessible is Your Banking Website? Whether as executives, technologists, marketers, or even as customers ourselves, we all know that a rewarding online banking experience means that consumers find and use financial services information and products as seamlessly and easily as possible. The more convenient, the better, especially as growing swaths of banking customers opt to ONLY bank online. To deliver on the demand for ever-present, ever-available banking, you analyze customer and[…]
READ MORE about Digital Banking: Customer Service and Online AccessIndustry Article Highlights Accessible Banking, Concerns over Legal Risk
Financial services have harnessed technology to usher in ease and convenience for many. But millions of people in the United States alone may not be able to bank online—or at least, not as easily. And that puts banks, credit unions, and other financial services at risk of legal action. As online banking accelerates, so does the need for accessible banking Traditional, in-person banking is becoming a shadow of what it once was, and[…]
READ MORE about Industry Article Highlights Accessible Banking, Concerns over Legal RiskComing Soon to Banks and Credit Unions: Accessibility Requirements for their Websites
If past behavior is a good predictor of the future, financial institutions should brace themselves: A new regulatory compliance shoe is about to fall, with a clear and present risk of litigation taking shape behind it. The focus is Web site accessibility – specifically, making Web sites and other digital platforms accessible to individuals with disabilities. The accessibility requirements and litigation threat won’t be coming from your not-always-friendly neighborhood, financial[…]
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