PUBLIC SAFETY
Public Safety Technology Solutions
Microassist develops, modernizes, hosts, and supports systems used by justice and public safety agencies. Our work includes registration, licensing, criminal history, training, and public-facing services, with security, accessibility, and long-term operations considered from the start.
Government and DIR procurement
Microassist provides public safety technology services through established government contract vehicles. Agencies can use Texas DIR and other applicable procurement paths for system development, modernization, hosting, training, and ongoing support.
Modernizing more than the application
Public safety modernization involves more than replacing software. Agencies need to account for different user populations, existing records, connected systems, security requirements, public access, and the operational support needed after launch.
01 People
Public users, agency staff, administrators, and authorized justice partners may need different levels of access to the same system.
02 Applications and Workflows
Registration, licensing, criminal history, training, reporting, and related processes need to work together without adding unnecessary steps for users.
03 Data and Integrations
Modern systems often need to preserve existing records, connect with external systems, exchange data securely, and maintain reliable audit histories.
04 Secure Operations
Authentication, permissions, monitoring, backups, accessibility, availability, maintenance, and support remain part of the system after implementation.
Solutions
Public safety systems built for operational use
Cloud-Based Sex Offender Registry
Microassist’s cloud-based Sex Offender Registry supports the registration lifecycle, including secure law enforcement access, public search, reporting, notifications, administrative workflows, and ongoing system support.
Explore the Sex Offender Registry →RTL-Connect
RTL-Connect is a modular, web-based platform for registration, licensing, training, and related workflows. It supports applicant intake, credentialing, renewal tracking, administrative dashboards, secure access, and audit logging.
Computerized Criminal History
Microassist has developed criminal history systems that support secure access to criminal history information, fingerprint-system integration, Rap Back functionality, and tiered access for authorized justice and public safety users.
Security, compliance, and architecture
Public safety systems cannot treat security and compliance as features added at the end of development. They affect identity, permissions, hosting, logging, data handling, interfaces, operations, and support.
CJIS Compliant
Microassist develops and operates public safety systems in environments that meet applicable CJIS Security Policy requirements.
TX-RAMP Compliant
Microassist’s public safety system operates in a verified TX-RAMP compliant environment.
Authentication and access control
Role-based access, secure authentication, and administrative controls help ensure users can reach the information and functions appropriate to their responsibilities.
Logging and auditability
System activity can be logged to support operational review, accountability, troubleshooting, and security requirements.
Accessible interfaces
Accessibility is addressed during system design for public-facing services and agency interfaces, including applicable WCAG, TAC 206/213, and Section 508 requirements.
Reliable operations
Hosting, monitoring, backup, maintenance, and technical support are treated as part of the system lifecycle, not separate after-launch concerns.
Support across the system lifecycle
Microassist can support a public safety system from initial development through ongoing operations.
Develop and modernize
Design new systems, replace aging applications, and improve existing workflows.
Implement and migrate
Configure applications, integrate connected systems, and move existing data into the new environment.
Train and launch
Prepare administrators, agency users, and other audiences through classroom training, e-learning, documentation, and support resources.
Host and maintain
Operate secure cloud environments, monitor applications, maintain systems, and manage updates.
Support users and agencies
Provide Tier 1 through Tier 3 technical and customer support for applications, administrators, agency staff, and other authorized users.
Adapt and improve
Support enhancements, regulatory changes, workflow updates, integrations, and new operational requirements as the system evolves.
Evidence from deployed systems
Microassist public safety systems support statewide programs, public access, and secure agency operations.
8 million public requests per month
Supported through the public-facing registry system.
1,697 local agencies
Participating agencies supported by the statewide system.
99.5% or better SLA
Availability commitment based on the applicable service-level agreement.
Discuss your public safety system
Modernizing an existing system or planning a new one? Talk with us about your requirements, procurement path, implementation, hosting, training, and ongoing support.