Training FAQ

• Instructor-Led (ILT): Classroom group training where the students and instructor are in the same physical location. These are typically held during the weekday, either at our Microassist Training Center in Austin, TX or by arrangement at your site.
• Virtual Instructor-Led (VILT): Students and the instructor meet at the same time with real-time interaction and use technology to span the distance. Like ILT courses, these are usually held during the workweek.
• On Demand: Self paced courses, featuring interactive exercises and delivered online are available for designated courses.

Check individual course listings for available delivery options or contact our Training Team with questions on a specific course.

Q: What are Microassist instructors’ qualifications?
A: Microassist instructors are the most highly trained and qualified professionals in the training business. They have proven themselves effective with a consistently high approval rating from their students. Microassist’s instructors go through rigorous pre-employment screening, testing, and certification by Microassist. Our instructors not only prove themselves in the class room, but gain practical knowledge through consulting assignments.

Q: What type of courseware materials does Microassist use?
A: Microassist uses Logical Operations application training manuals for most of our application classes.

Q: Can Microassist do training at my site?
A: Yes! Microassist’s training team can travel to your site. To create an environment conducive to learning, we recommend having a classroom or meeting room with a projector and student workstations that include a computer or power station for users’ laptops. Additional technical and set-up requirements may apply for certain courses.

Q: Does Microassist customize training?
A: Yes, Microassist uses Logical Operation’s custom classroom library for its application training material. The custom classroom library allows us to pick individual lessons from any Logical Operations manual and build a custom manual to meet your specific needs. In addition, our technical-related classes can be customized by working directly with the instructor to outline objectives and goals.

Q: What does a typical open enrollment training class look like?
A: Classes begin at 8:30 AM and end at 4:30 PM unless otherwise specified. There is an approximately one-hour break for lunch, which is on your own. Feel free to bring a lunch (a refrigerator and microwave are available to you) or explore the many nearby restaurants. There are also mid-morning and mid-afternoon breaks. Microassist provides coffee, tea, and snacks free of charge throughout the day.

All classes are face-to-face, instructor-led training. Each student is provided with a computer and training manual. The manual is the student’s to keep and makes an excellent reference guide.

Q: What is Microassist’s cancellation policy?
A: All open enrollment cancellations must be received four working days prior to class start date. Group or Custom classes require notice fifteen working days prior to the class start date. Late cancellations will be subject to a full fee charge. Qualified substitutions are permissible with notice to Microassist. Classes are subject to rescheduling or cancellation due to low enrollment.

Classes are subject to rescheduling or cancellation due to low enrollment.

Q: What happens in the event of inclement weather?
A: Microassist’s policy is to follow the lead of Austin Independent School District. If AISD decides to delay or cancel school for the day, assume that training classes are also canceled and will be rescheduled to a later date. Because classes are packed full of information and activities, Microassist will cancel and reschedule a class rather than delay it so that students can get the most out of their training class.