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Application Hosting & Support

Since 1997, Microassist has provided specialized hosting solutions for some of the largest applications in the US. Some of the types of systems hosted include:

  • Learning Management System (LMS)
  • Law Enforcement Records Management
  • CJIS-Based Solutions

As part of the hosting environment, Microassist hosting complies with the following requirements:

  • Criminal Justice Information System (CJIS)
  • Cloud-Based Solutions
  • HIPAA Compliance
  • PCI Compliance

Phone Support

Microassist is also pleased to offer phone support for mission-critical applications based on your needs:

Tier 1 – Customer Support

Support representative answers an inbound call and using a jointly developed materials. Options for ticket management and escalation procedures are included.

Tier 2 – Technical Support

Technical support representative (TSR) answers an inbound call or responds to an inbound email and, through a series of interactive questions and decision tree steps. User contact information is captured per client instructions which drives a series of end-user actions and/or responses.

Tier 3 – Developer Support

As the final step, questions that cannot be resolved in Tier 1 or Tier 2 are escalated to the development teams for resolution. These highly technical questions result in a detailed evaluation of the issue and resolution. Resolution can come in the form of break/fix code management or more detailed explanations of system functionality and requirements.

Full Service Application Development

To help realize your vision, Microassist offers the following Application Development services:

  • Organizational Analysis
  • Needs Assessment, Strategy and Architecture
  • User Experience and User Interface Design
  • Web Application Design
  • Mobile Application Design
  • E-commerce and Financial Services
  • Records Management
  • Database Design
  • Geospatial (Mapping) Services
  • Application Rollout
  • Application Maintenance, Support, and Hosting
  • Accessible Design and Development Services

Contact our sales team today to learn more about your application development project.

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Microassist

As one of Central Texas’s most experienced software education centers, a primary training vendor for the State of Texas, and a Microsoft Certified Solution Partner, Microassist has successfully worked with clients in fields ranging from advertising, real estate, law and politics to state and government agencies.

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Contact Us

Microassist, Inc.

8500 Shoal Creek
Building 4, Suite 225

Austin, Texas 78757

Tel: (512) 794-8440
Fax: (512) 794-8742

Email: [email protected] MORE

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  • Accessibility
    • Accessibility Audits
    • VPAT Consulting Services
    • Accessibility Remediation
    • Accessible PDF and Document Remediation Services
    • Accessible Website and Application Development
    • Accessible Digital Learning
    • Compliance for Digital Learning
    • Accessibility Training
    • Accessibility in the News
  • Custom Elearning
    • Elearning Philosophy
    • Accessible Elearning
    • Managed Learning Services: Training Support for Business
    • Training Staff Augmentation Services
    • Learning Management System
    • Learning Translation and Localization
    • Examples of Our Work
    • The Learning Dispatch (Blog)
  • Training
    • Course List
    • Course Schedule
    • Classroom Rental
    • Security Awareness Training
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