Application Hosting & Support
Since 1997, Microassist has provided specialized hosting solutions for some of the largest applications in the US. Some of the types of systems hosted include:
- Learning Management System (LMS)
- Law Enforcement Records Management
- CJIS-Based Solutions
As part of the hosting environment, Microassist hosting complies with the following requirements:
- Criminal Justice Information System (CJIS)
- Cloud-Based Solutions
- HIPAA Compliance
- PCI Compliance
Microassist is also pleased to offer phone support for mission-critical applications based on your needs:
Tier 1 – Customer Support
Support representative answers an inbound call and using a jointly developed materials. Options for ticket management and escalation procedures are included.
Tier 2 – Technical Support
Technical support representative (TSR) answers an inbound call or responds to an inbound email and, through a series of interactive questions and decision tree steps. User contact information is captured per client instructions which drives a series of end-user actions and/or responses.
Tier 3 – Developer Support
As the final step, questions that cannot be resolved in Tier 1 or Tier 2 are escalated to the development teams for resolution. These highly technical questions result in a detailed evaluation of the issue and resolution. Resolution can come in the form of break/fix code management or more detailed explanations of system functionality and requirements.
Full Service Application Development
To help realize your vision, Microassist offers the following Application Development services:
- Organizational Analysis
- Needs Assessment, Strategy and Architecture
- User Experience and User Interface Design
- Web Application Design
- Mobile Application Design
- E-commerce and Financial Services
- Records Management
- Database Design
- Geospatial (Mapping) Services
- Application Rollout
- Application Maintenance, Support, and Hosting
- Accessible Design and Development Services
Contact our sales team today to learn more about your application development project.