Microassist

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Application Hosting and Support

Since 1997, Microassist has provided specialized hosting solutions for some of the largest applications in the US. Some of the types of systems hosted include:

  • Learning Management System (LMS)
  • Law Enforcement Records Management
  • CJIS-Based Solutions

As part of the hosting environment, Microassist hosting complies with the following requirements:

  • Criminal Justice Information System (CJIS)
  • Cloud-Based Solutions
  • HIPAA Compliance
  • PCI Compliance

Phone Support

Microassist is also pleased to offer phone support for mission-critical applications based on your needs:

Tier 1 – Customer Support

Support representative answers an inbound call and using a jointly developed materials. Options for ticket management and escalation procedures are included.

Tier 2 – Technical Support

Technical support representative (TSR) answers an inbound call or responds to an inbound email and, through a series of interactive questions and decision tree steps. User contact information is captured per client instructions which drives a series of end-user actions and/or responses.

Tier 3 – Developer Support

As the final step, questions that cannot be resolved in Tier 1 or Tier 2 are escalated to the development teams for resolution. These highly technical questions result in a detailed evaluation of the issue and resolution. Resolution can come in the form of break/fix code management or more detailed explanations of system functionality and requirements.

Full Service Application Development

To help realize your vision, Microassist offers the following Application Development services:

Contact our sales team today to learn more about your application development project.

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