Debby Kalk is an instructional designer and elearning project developer with over 20 years of experience producing interactive, video, and classroom-based learning programs. She has developed training and customer education programs for companies such as USAA Insurance, Dell Computer, and Verizon Wireless. She has also worked with publishers such as Prentice Hall, McGraw-Hill, and Addison Wesley to develop online educational products. At, Microassist, Debby has developed training for a statewide
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Non-Verbal Communication: 7%-38%-55% Rule
Albert Mehrabian, Professor Emeritus of Psychology, UCLA, is best known for his publications on the importance of verbal and nonverbal messages. In his studies Mehrabian comes to the conclusion that there are three elements to face-to-face communication: Words (7%) Tone of Voice (38%) Body Language (55%) The relative importance of verbal and nonverbal messages were derived from experiments dealing with communications of feelings and attiudes. How does this effect E-learning?
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