If you have received a demand letter or threat of litigation for having a website, online course, or software application that was inaccessible to users with vision, hearing, mobility, or neurodiversity disabilities, you are not alone.
Companies across retail, banking, hospitality, healthcare, education, and other industries have been served demand letters or faced litigation for operating inaccessible sites and platforms that are perceived as violating the Americans with Disabilities Act, and in turn, discriminate against those with disabilities.
It’s not unexpected: As society’s fundamental services have moved online, the internet has become a place of public accommodation. With that evolution comes the expectation that web and mobile environments be accessible to everyone so that all may benefit.