MicroAssist Client Successes

Texas Commission on Environmental Quality

TCEQLogo.pngMicroAssist developed an action plan for TCEQ’s Office of Permitting, Remediation and Registration (OPRR) and Office of Legal Services (OLS), which included the development of a customized training course for rule writers. A key issue was the MicroAssist content development team’s capacity to absorb and disseminate technical information from the client and convert this information into meaningful course material. A content developer worked with key experts at TCEQ to fully understand the rule making process as a precursor to creating the class content. Once the development process began, we established an open communication channel with the client, notifying them of any changes, while strictly adhering to the client’s schedule. TCEQ’s subject matter experts worked with our content developer to fine-tune the lessons over time, and make the document creation process much more efficient. Robert Olivieri delivered a dozen classes to the client over the course of three months, training a total of 113 employees. TCEQ was extremely pleased with the results and has requested that additional classes be added to the regular training rotation beginning next year.

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Texas Department of Family Protective Services

The Texas Department of Family and Protective Services Adult Protective Services (DFPS) is responsible for investigating abuse, neglect and exploitation of adults who are elderly or have disabilities.  DFPS had a legislative mandate to rapidly create 60 hours of delivery content to train Adult Protective Service staff dispersed across the State.  Furthermore, DFPS needed a learning management system (LMS) to manage course content, student registration, quiz administration and scoring, student logging and tracking as well as integrating streaming video technologies.   Both the LMS and the content had to meet IT standards set by DFPS’ internal IT group and the State of Texas IT group (DIR).  The LMS will eventually expanded to include all DFPS staff.  Read Case Study.

Texas Department of Public Safety Criminal Records

TXDPSLogo.jpgIn 1997 the 75th legislature passed a bill requiring DPS to make criminal history records available via the Internet. Furthermore, the legislature empowered the agency to charge a small fee to cover costs. DPS quickly realized that the only way to distribute the information in a cost-effective manner was to use the World Wide Web. Read Case Study

Texas Department of Assistive & Rehabilitative Services

Training students that are visually impaired, either completely or partially, presented in itself a great challenge. In addition, Access and its application are not necessarily designed for such an audience. MicroAssist met the challenge by customizing its teaching methods and employing innovative approaches. Read Case Study

Flahive Ogden & Latson

Flahive, Ogden and Latson is an Austin law firm specializing in Texas workers' compensation claims. MicroAssist helped FOL create a case management system that includes attorney scheduling, folder tracking, invoicing, and document form generation.  Read Case Study

McGinnis, Lochridge & Kilgore

MicroAssist helped McGinnis, Lochridge, & Kilgore make the transition from:

  • Novell NetWare to Windows NT
  • WordPerfect Office to Microsoft Outlook and Exchange
  • WordPerfect for DOS to Microsoft Word
  • Quattro Pro to Microsoft Excel

Our training and IT Services group:

  • Designed and implemented a wide area network between Austin and Houston, including internet connectivity using the Microsoft Proxy Server
  • Designed Windows NT network to support file and print services, Microsoft Exchange, and Microsoft SQL server
  • Converted macros and templates from WordPerfect to Word
  •  Trained over 150 attorneys and support personnel in Outlook, Word, and Excel

Texas Department of State Health Services

The Immunization Branch recently launched a fully online curriculum of over 20 courses specifically developed for Healthcare Providers, Local Health Depts. (LDHs) and Health Service Regions (HSRs), School Personnel, Childcare and Camp Directors, and the General Public. Our primary objective was to create awareness and to provide training on demand to all the audiences we serve.