Microassist

Public Safety Technology Solutions

Secure, Scalable, and Accessible Systems for Justice and Public Safety Agencies

Microassist partners with public safety and law enforcement agencies to develop and support secure, scalable systems that manage critical functions such as sex offender registration, criminal history records, licensing, and training. Our solutions are designed to enhance operational efficiency, ensure compliance with state and federal regulations, and provide accessible services for agency personnel and the public.

RTL-Connect
A modular, web-based platform that streamlines registration, training, and licensing workflows. RTL-Connect supports the entire program lifecycle—from applicant intake and credentialing to course delivery and renewal tracking—while providing administrative dashboards, secure login, and comprehensive audit trails and logging features.

Sex Offender Registry (SOR)
A proven enterprise-grade sex offender registry system for managing the complete sex offender lifecycle. Designed for compliance with state and federal requirements, our SOR solution offers secure law enforcement access, public-facing search portals, automated notifications, and configurable reporting tools.

Computerized Criminal History (CCH) Solution
A CJIS-aligned application for managing and querying criminal history records in real-time. It integrates with fingerprint-based systems, supports Rap Back functionality, and offers secure tiered access for authorized users across justice and public safety entities.

Complementary Capabilities for Public Safety Agencies

  • CJIS-Compliant Cloud Hosting
  • Secure and accessible mobile and responsive web applications for agency and public use
  • Integrated training programs for agency staff and public compliance education

Why Microassist?

With over 25 years of experience supporting Criminal Justice Information Systems (CJIS), Microassist is a trusted partner to public safety and justice agencies seeking secure, compliant, and mission-critical technology solutions.

Our services combine deep domain expertise with a commitment to long-term operational success:

  • End-to-end system development and hosting for registration, licensing, reporting, and training applications
  • Secure, high-availability infrastructure designed to meet CJIS Security Policy, PCI DSS, and state-specific regulatory requirements
  • Cloud readiness aligned with TX-RAMP and StateRAMP, ensuring forward compatibility with statewide and national standards
  • Accessibility compliance is baked into every solution, aligned with WCAG 2.1 AA, TAC 206/213, and Section 508
  • Comprehensive user training programs, including role-based e-learning, instructor-led courses, and just-in-time help resources
  • Tier 1–3 technical and customer support, including application maintenance, agency help desk services, and administrative user support

From secure architecture to accessible user interfaces, Microassist delivers the reliability, compliance, and support that public safety agencies require.

Proven Results for Public Safety Agencies

  • Supported millions of public searches and secure logins annually
  • 99.98% uptime on critical systems
  • Scalable architecture powering statewide programs

Let’s Talk

Whether you’re seeking to modernize an existing system or implement a new one, Microassist can help. We combine secure development, expert support, and accessible design to deliver solutions that work for your agency and the communities you serve.