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MicroAssist Training Frequently Asked Questions
Christopher Harris drives MicroAssist’s Instructor Led Training efforts, working with subject matter experts to develop client-specific curriculum and building community relationships to grow MicroAssist’s reputation as the leading provider of Instructor Led Training in Central Texas. Before moving to Austin, Chris earned his bachelor’s degree from the University of Utah, then lived in Honolulu, Hawaii, where he was the Director of Sales for a leading media company.
Chris can take you through the training decision-making process; he'll help you identify what training is right for you, the best method of delivery, and will assist you in every step of the process.
Q: What is MicroAssist's service guarantee?
A: MicroAssist offers an unconditional "no questions asked" guarantee which allows students to retake any open enrollment application course for three months following the completion of any applications class or a 100% reimbursement.
Q: What are MicroAssist instructors' qualifications?
A: MicroAssist instructors are the most highly trained and qualified professionals in the training business. They have proven themselves effective with a consistently high approval rating from their students. MicroAssist’s instructors go through rigorous pre-employment screening, testing, and certification by MicroAssist. Our instructors not only prove themselves in the class room, but gain practical knowledge through consulting assignments.
Q: What type of courseware materials does MicroAssist use?
A: MicroAssist uses Element K application training manuals for most of our application classes.
Q: Can MicroAssist do training at my site?
A: Yes! MicroAssist's training team can travel to your site.
Q: Does MicroAssist customize training?
A: Yes, MicroAssist uses Element K's custom classroom library for its application training material. The custom classroom library allows us to pick individual lessons from any Element K manual and build a custom manual to meet your specific needs.
Q: What are the class times?
A: All regular scheduled classes are from 8:30 AM to 4:30 PM.
Q: What is MicroAssist's cancellation policy?
A: All open enrollment cancellations must be received four working days prior to class start date. Group or Custom classes require fifteen working days notice. Late cancellations will be subject to a full fee charge. Qualified substitutions are permissible with notice to MicroAssist.
Classes are subject to rescheduling or cancellation due to low enrollment.