MicroAssist Training Frequently Asked Questions

Meet Colin

 

Colin Cairns is our Instructor-Led Training Evangelist. Colin has a broad knowledge of technology from a career working with semi-conductor companies, hardware product development, to Fortune 100 IT organizations, and has worked on projects for NASA, Microsoft, Dell, Intel, and more.

 

Colin can take you through the training decision-making process; he'll help you identify what training is right for you, the best method of delivery, and will assist you in every step of the process. 

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Q: What is MicroAssist's service guarantee?
A: MicroAssist offers an unconditional "no questions asked" guarantee which allows students to retake any application course for three months following the completion of any applications class or a 100% reimbursement.

Q: What are MicroAssist instructors' qualifications?
A: MicroAssist instructors are the most highly trained and qualified professionals in the training business. They have proven themselves effective with a consistently high approval rating from their students. MicroAssist’s instructors go through rigorous pre-employment screening, testing, and certification by MicroAssist. Our instructors not only prove themselves in the class room, but gain practical knowledge through consulting assignments.

Q: What type of courseware materials does MicroAssist use?
A: MicroAssist uses Element K application training manuals for most of our application classes.

Q: Can MicroAssist do training at my site?
A: Yes! MicroAssist's training team can travel to your site.

Q: Does MicroAssist customize training?
A: Yes, MicroAssist uses Element K's CD-ROM based Custom Classroom Library for its application training material. The Custom Classroom Library allows us to pick individual lessons from any Element K Manual and build a custom manual to meet your specific needs.

Q: What are the class times?
A: All regular scheduled classes are from 8:30 AM to 4:30 PM.

Q: What is MicroAssist's cancellation policy?
A: All cancellations must be received four working days prior to class start date. Late cancellations will be subject to a full fee charge. Qualified substitutions are permissible with notice to MicroAssist.

Classes are subject to rescheduling or cancellation due to low enrollment.