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MicroAssist Training Frequently Asked Questions
Brandy Sommer drives MicroAssist’s Instructor Led Training efforts, working with subject matter experts to develop client-specific curriculum and building community relationships to grow MicroAssist’s reputation as the leading provider of Instructor Led Training in Central Texas. Brandy is an Austin native and earned her bachelor’s degree from St. Edward’s University while simultaneously developing and teaching dance curriculum to Austin youth. She understands the value of receiving focused instruction by knowledgeable professionals, and is ready to assist you in providing training for your organization’s employees, its most valuable asset.
Brandy can take you through the training decision-making proccess; she'll help you identify what training is right for you, the best method of delivery, and will assist you in every step of the process.
Q: What is MicroAssist's service guarantee?
A: MicroAssist offers an unconditional "no questions asked" guarantee which allows students to retake any open enrollment application course for three months following the completion of any applications class or a 100% reimbursement.
Q: What are MicroAssist instructors' qualifications?
A: MicroAssist instructors are the most highly trained and qualified professionals in the training business. They have proven themselves effective with a consistently high approval rating from their students. MicroAssist’s instructors go through rigorous pre-employment screening, testing, and certification by MicroAssist. Our instructors not only prove themselves in the class room, but gain practical knowledge through consulting assignments.
Q: What type of courseware materials does MicroAssist use?
A: MicroAssist uses Logical Operations application training manuals for most of our application classes.
Q: Can MicroAssist do training at my site?
A: Yes! MicroAssist's training team can travel to your site.
Q: Does MicroAssist customize training?
A: Yes, MicroAssist uses Logical Operation's custom classroom library for its application training material. The custom classroom library allows us to pick individual lessons from any Logical Operations manual and build a custom manual to meet your specific needs.
Q: What does a typical open enrollment training class look like?
A: Classes begin at 8:30a.m. and end at 4:30p.m. unless otherwise specified. There is an approximately one-hour break for lunch, which is on your own. Feel free to bring a lunch (a refrigerator and microwave are available to you) or explore the many near-by restaurants. There will be a mid-morning and mid-afternoon break. MicroAssist provides coffee, tea, and snacks free of charge throughout the day.
All classes are face-to-face, instructor-led training. Each student is provided with a computer and training manual. The manual is the student’s to keep and makes an excellent reference guide.
Q: What is MicroAssist's cancellation policy?
A: All open enrollment cancellations must be received four working days prior to class start date. Group or Custom classes require fifteen working days notice. Late cancellations will be subject to a full fee charge. Qualified substitutions are permissible with notice to MicroAssist.
Classes are subject to rescheduling or cancellation due to low enrollment.
Q: What happens in the event of inclement weather?
A: MicroAssist's policy is to follow the lead of Austin Independent School District. If AISD decides to delay or cancel school for the day, assume that training classes are also canceled and will be rescheduled to a later date. Because classes are packed full of information and activities, MicroAssist will cancel rather than delay so that students can get the most out of their training class.