Microassist

Modernizing a Government LMS to Support Scalable, Data-Driven Learning

A learning management system migration that enabled a large government agency to scale training delivery, improve reporting, and support a diverse learner population through a modern, secure platform.

Texas Office of the Attorney General (OAG)

The Texas Office of the Attorney General serves the state by providing legal representation, enforcing consumer protection laws, and supporting public safety and child welfare initiatives. With thousands of employees and external learners, OAG relies on effective training systems to support compliance, professional development, and operational readiness.n.

Opportunity

The Texas OAG needed to transition from an outdated learning management system to a modern, scalable platform capable of supporting approximately 4,000 learners across internal and external audiences.

The existing LMS limited reporting capabilities, scalability, and user experience. OAG required a solution that could support blended learning, improve learner engagement, and provide administrators with accurate, actionable reporting—while maintaining strong security and ease of access.

Solution

Microassist partnered with OAG to implement a comprehensive LMS solution designed to improve scalability, usability, and reporting.

The new platform included:

  • Simplified user management with customizable roles and groups
  • SCORM compatibility for seamless integration of existing and future eLearning content
  • Single sign-on (SSO) for internal users and multi-factor authentication for external users
  • Robust reporting tools for tracking completions and site activity
  • Custom branding aligned with OAG’s visual identity
  • A configurable course catalog supporting multiple learner audiences

Microassist ensured all historical learner records were successfully migrated, allowing OAG to transition to the new system without data loss or disruption.

Success Drivers

Successful implementation required aligning several critical factors:

  • Migration of learner records and content from a legacy system
  • Support for a diverse population of internal and external learners
  • Improved reporting accuracy and visibility
  • Strong security controls paired with a user-friendly experience
  • A scalable platform capable of supporting future growth

Microassist addressed these factors through careful planning, structured migration, and close collaboration with OAG stakeholders to ensure continuity, reliability, and long-term value.

Results

The LMS migration delivered meaningful operational and learning improvements for OAG:

  • Improved learner engagement through a more intuitive, modern platform
  • Enhanced reporting capabilities supporting compliance and data-driven decision-making
  • Streamlined administrative workflows through simplified user management and access controls
  • A scalable learning infrastructure positioned to support long-term growth and evolving training needs

The new LMS provided OAG with a flexible foundation for delivering consistent, effective training across its organization.

Does Your Organization Encounter Similar Issues?

Organizations often struggle with legacy LMS platforms that limit scalability, reporting, and learner experience. If your organization is considering an LMS migration or digital learning transformation, Microassist can help ensure a smooth transition and long-term success.

Contact Microassist today to learn how our LMS solutions support scalable, secure, and data-driven learning.