AI at Work: Using ChatGPT, Copilot, and Other LLMs to Boost Productivity

This hands-on, non-technical course is designed to help office professionals use large language models (LLMs) like ChatGPT, Microsoft Copilot, and Gemini to work more efficiently. Participants will learn how to draft better emails, summarize content, generate ideas, clean up formatting, and build habits that integrate AI into their daily workflows. The course emphasizes responsible and secure use of AI tools in professional environments.

This course is for office workers in administrative, operational, communications, or managerial roles who want practical skills using AI to improve productivity. No previous experience with AI tools is required.

This course welcomes participants at all levels, offering foundational insights for beginners and advanced strategies for those seeking to expand their AI expertise.

Participants will learn how to:

· Understand what large language models are and how they function

· Identify tasks where AI can improve speed, clarity, or quality

· Write effective prompts that get relevant and usable results

· Review and refine AI-generated content for tone and accuracy

· Use AI responsibly, with awareness of privacy, data security, and review obligations

· Incorporate AI into daily workflows for ongoing productivity gains

1. Understanding Large Language Models

• What LLMs are and how they work
• When to use AI tools and when not to
• Common misconceptions

2. Using AI in Common Office Tasks

• Email drafting and editing
• Summarizing documents and meetings
• Brainstorming and rewording
• Formatting, tone adjustment, and Excel support

3. Writing Effective Prompts

• Elements of a strong prompt
• Iterating to improve results
• Reusable prompt templates for workplace use

4. Risks and Responsibilities

• Hallucinations and fact-checking
• Avoiding sensitive data input
• Knowing when human review is essential

5. Integrating AI into Your Workday

• Where to start using AI in your current role
• Establishing habits and prompt libraries
• Role-based ideas for ongoing use

Learning Methods

• Live demonstrations of real workplace scenarios
• Prompt writing exercises
• Breakout group discussions and peer examples
• Instructor facilitation with active Q&A