Do you train your customers? Steven Boller at Bottom-Line Performance has a nice discussion on the importance of an instructional design approach to customer training. Start with deciding “what needle you are trying to move.”
From Fast Company’s Co.Design section, a mind-opening interview with designer Naoto Fukasawa. What is objective design? What is the future of design? (hint on the last: technology will be more invisible). How would Fukasawa’s approach affect learning?
Nicole Legault’s article on the Ultimate Elearning Design and Development checklist is a great guide.
Do you have to design to a reading level? You might want to send the person who set up the requirement Mark Liberman’s thoughts on the Boston Globe’s recent Flesch-Kincaid grade-level analysis of presidential candidate speeches. Then again, you might… not.
Until next time,