ITIL Service Transition

In this 3-day, instructor-led course based on Information Technology Infrastructure Library’s (ITIL) Service Transition publication the student is presented with a comprehensive discourse in the key concepts, processes, principles, functions and best practices for the Service Transition process which is one of five courses comprising the ITIL Intermediate Lifecycle program. The student builds on their ITIL knowledge with an in depth exposure and comprehension of Service Transition that they can leverage in their work environment. Additionally, the course prepares the student for the ITIL Intermediate Examination in Service Transition.

• Professionals who are working in or about to assume a role within Service Transition
• Business Managers, Project Managers, Business Analysts
• IT Managers, IT Professionals
• Consultants, Managed Service Providers, Systems Integrators, Solution Providers
• Professionals wanting to acquire new skills, higher levels of ITIL certification or are working on the ITIL Expert Certification of which Service Transition can fulfill one of the prerequisites

This is a professional, intermediate level course that is taught using lecture, seminar and case study methods. The attendees freely exchange ideas, engage in lively discourse and develop a high level of comprehension of Service Transition. To achieve this end the attendees are strongly encouraged to prepare themselves through pre-reading of the provided materials:

• Prerequisite – Students must hold the ITIL Foundation Certificate
• Review the Syllabus
• Read the ITIL Publication: ITIL Service Transition
• Review materials provided for any ITIL course previously taken

This course is one of five courses comprising the ITIL Intermediate Lifecycle Program. Our goal is to first provide the student with practical knowledge of the Service Transition process and then bring them to a level of comprehension of the process. This gives them a knowledge base which they then can leverage in their work environment and that prepares the student to pass the certification exam. To that end we follow the accredited course syllabus.
Here are the highlights of what the student will learn:

• How to plan, implement and optimize Service Transition
• The concepts, processes, and methods of Service Transition
• How to manage the activities of Service Transition
• How Service Transition integrates with the other ITIL Lifecycle processes
• The principles of Service Transition and how to govern the process
• The roles and responsibilities within Service Transition and how to organize to them
• About the technology and implementation requirements of Service Transition
• About the challenges and risks in implementing Service Transition.

• PDU credits for PMI – 21
• ITIL credits toward the Expert Level Certification – 3
• Continual Professional Development (CPD) for Professional Recognition for IT Service Management (priSM) – 6
• Classes are restricted to at most 15 students to enhance the learning experience

The student is given 90 minutes to complete the exam that consists of 8 complex, scenario based, multiple choice, and gradient scored questions. It is typically given on the last day of class at 3pm. To pass the exam a 70% score must be obtained.

Day 1:

• Understanding the Service Transition Goals, Scope, Principles, Policies and Value to the Business
• Applying Service Transition Principles to meet Business Requirements
• Learn the seven Service Transition Processes and how they integrate into the Lifecycle
• Homework Assignment

Day 2:

• Review Previous Day and Homework Assignment
• Continue with the seven Service Transition Processes
• Technology Considerations for Service Transition
• Homework Assignment

Day 3:

• Review Previous Day and Homework Assignment
• Understand the Common Operating Activities of Service Transition
• Explore how to organize to achieve effective Service Transition
• Implementing Service Transition
• Learn the Challenges, Critical Success Factors and Risks of Service Transition
• Finish reviewing sample exams