Government Solutions

The Department of Information Resources (DIR) has designated MicroAssist as a DIR Cooperative Contract vendor for three (3) contracts. This allows state agencies to easily acquire MicroAssist's services directly without going through the competitive bid process, and will streamline the procurement for services and billing.

How to Order

1. For product and pricing information, contact Donald Twining at (512) 794-8440.
2. Generate a purchase order, made payable to MicroAssist, Inc.  You must reference the DIR Contract Number for the services requested on your purchase order.
3. Fax your purchase order and quote form to Donald Twining at (512) 794-8742.

Contracts Contact:  Donald Twining

Phone:  (512) 794-8440

Important Announcement Regarding DIR and Instructor-Led Training

DIR's contract for instructor-led training has lapsed for all vendors. DIR is in the process of re-bidding the contract, and in the meanwhile has issued an exemption for training services through 08/31/2013.

Training Services Exemption through 08/31/2013

State agencies are granted an exemption for the procurement of training services. State agencies are advised to check the DIR website prior to the procurement, as the training vendors may add new training course titles on a regular basis. This exemption is valid for the IT Commodity codes listed below:

To find out more about this exemption, please visit the list of blanket exemptions on DIR's website.

Technology-Based Training (TBT), Off-the-Shelf & Custom E-Learning

DIR Contract Number: DIR-SDD-1942

MicroAssist offers over 5,500 standard technology, business and compliance course titles and can custom-develop new courses for your agency without going through the bid process.

• Contract DIR-SDD-1942
• Appendix A, Standard Terms and Conditions
• Appendix B, HUB Subcontracting Plan
• Appendix C, Product and Pricing Index

For more information, visit our Technology-Based Training section.

Deliverables-Based Information Technology (DBITS)

DIR Contract Number: DIR-SDD-1972

This DIR contract provides for the following technology categories:

1. Application Maintenance & Support - includes the skills and requirements for supporting application systems including troubleshooting, modifying, maintaining and enhancing legacy systems.
2. Service Oriented Architecture (SOA) - organizes business software in a granular fashion so that common functions can be used interchangeably by different departments internally and by external business partners.  SOA's are implemented via application programming interfaces (APIs) that allow components to communicate with each other.
3. Technology Migration / Upgrade & Transformation - increases business functionality, re-engineerinig a business function, keeping current with vendor upgrades or upgrading existing technology.  These services include converting / migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise.  It may also include providing website content accessibility compliance.
4. Information Technology Assessments and Planning -  provides IT assessments and strategic and tactical planning, which may include IT effectiveness, maturity, governance, project management and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development.  Tactical planning may require that actionable plans and roadmaps be provided. 
5. Application Development - provides for developing new applications which may be mainframe, server, network-based, web-based or a combination.  The requirements for new applications may require interfaces to existing applications.

• Contract DIR-SDD-1972
• Appendix A, Standard Terms and Conditions
• Appendix B, HUB Subcontracting Plan

Visit our DBITS section for more information.

Web Development and Management Services

DIR Contract Number: DIR-SDD-1400

MicroAssist offers comprehensive and fully managed web solutions, such as:

• Web Hosting Operations:  MicroAssist is pleased to offer fully managed web hosting solutions to our state and private sector clients.  Services include content management, tier 1 and tier 2 application support, monitoring, Domain Name Service (DNS), eCommerce integration and a 99% uptime guarantee.  For more information, see Content Management in section 5.
• Accessibility as a Service:  With the passage of Section 508 and the subsequent adoption of Texas Administrative Codes 206 and 213, MicroAssist saw an opportunity to productize the accessibility process put in place to service existing state contracts.  In doing so, the suite of accessibility services now range from accessibility training to product development consulting to product evaluation.
• TexasOnline Epay Implementation:  In 2002 MicroAssist began converting existing state web sites to use the ePay eCommerce gateway as provide for by TexasOnline.  Since then, the company has offered Epay consulting as part of web development and on a consulting basis.
• Web Application Development:  MicroAssist’s Web Application Development Division provides custom design and integration services developed for accessible web-based applications, including mission-critical database driven sites and/or E-Learning solutions.  MicroAssist’s custom developers are top-notch in analyzing customer requirements, designing real solutions using its rapid prototyping approach to design, developing applications and implementing final products.  MicroAssist works together with the Texas Department of Assistive and Rehabilitative Services personnel to make certain that web applications and E-Learning solutions are compliant.

• Contract DIR-SDD-1400
• Appendix A, Standard Terms and Conditions
• Appendix B, HUB Subcontracting Plan
• Appendix C, Product and Pricing Index

For more information, visit our Web Development and Management Services section.

Need help with any of these contracts?  Call MicroAssist at (512) 794-8440.

MicroAssist, Inc., Vendor ID: 174-276-8479-400

MicroAssist certified Texas HUB Number:  HUB #56092