Writing Effective Emails

Course Specifications:

Course length: 1/2 day

Course times: 8:30 a.m. - 12:00 p.m.

Course Description:

With an estimated 10 billion business-related e-mails produced each day worldwide, e-mail is now on a par with in-person meetings and the telephone for business communications. Yet a substantial number of e-mails get ignored and misunderstood. This is primarily the responsibility of the writer, not the reader.  This class will show you how to make your e-mails stand out and actually get acted upon. 

Course Objectives:

Students will learn:

1. How to write subject lines that get opened
2. Openers that get people to keep reading
3. The optimum length for e-mails
4. How to organize your message so people can understand and act on it
5. Ten common "grammar gotchas" to avoid
6. How to avoid "flame wars", or emotional escalation
7. 15 e-mail "netiquette" rules to live by
8. One simple trick to avoid some of the most common e-mail mistakes
9. Templates for commons e-mails

Target Student:

This course is designed for anyone who uses e-mail as a form of daily business communication, and is appropriate for e-mail users at every organizational level

Prerequisites:

To ensure the successful completion of Writing Effective Emails, we recommend completion of the following MicroAssist courses, or equivalent knowledge from another source:

1. Outlook 2000, 2002, or 2003: Introduction