MicroAssist Government Training & E-Learning

Technology-Based Training (TBT)Texas Dept of Information Resources

Standard / Off-the-Shelf and Customized Web Based Training

Purchase over 6,300 standard technology, business and compliance course titles immediately or have MicroAssist work with your agency to design new courses without going through the agency bid process using the DIR’s Technology-Based Training contract.


Whether it’s “shrink-wrapped” content or custom subject matter, MicroAssist provides effective products that increase overall comprehension and move organizations forward.  MicroAssist’s asynchronous learning method often uses an LMS to deliver training modules or content to students.  This technology-based training methodology incorporates learner-centric models of instruction, which allow students to acquire knowledge and skills via one or multiple self-paced modules.


DIR Contract Number: DIR-SDD-1942

MicroAssist, Inc., Vendor ID: 174-276-8479-400

MicroAssist certified Texas HUB Number:  HUB #56092

Commodity Code:  920-91 - Training, Computer Based (Software Supported)


What products can you purchase under this DIR contract?

Off-the-Shelf E-Learning Solutions
MicroAssist offers a comprehensive course catalog of over 6,300 pre-developed, “shrink-wrapped” courses.  These courses are purchased on a subscription basis.  Course areas include:

  • Technology – 3,962 courses such as A+, Cisco Certification, Networking, Operating Systems, Communications Technologies, Office Applications, Design & Media, E-Commerce, Linux, Microsoft, Novell, Network+, Programming & Web Development, Project Management, Server+, Security, Wireless, and more…
  • Business & Management – 2,292 courses on business skills, sales, customer service and leadership, including Time Management, Problem Solving, Developing Leadership, Communications, Marketing & Sales, Management, Finance, Strategic Planning, Business Presentations, Teamwork, among others…
  • Compliance – 115 courses on Accessibility, Code of Conduct, Employment Law, Financial and Legal Compliance, HIPAA Awareness, Occupational Safety, Sexual Harassment & Misconduct and Workplace Ethics.


Customized Training Solutions

MicroAssist can create highly interactive custom E-Learning solutions to fulfill your organization’s specific training requirements, whether it’s internally for your employees, an agency outreach program or a special focus group.


MicroAssist offers business system integration, collaboration and knowledge management, content development, Learning Management System (LMS) creation, administration and support and rich media to enhance a student’s experience within the learning environment.  Regardless of the technology, MicroAssist builds custom training modules for technology-based training and includes Instructional Design, Curriculum Development, Graphic Design, LMS creation and/or configuration, and Content Management System creation and/or configuration.


Learning Management System (LMS) Maintenance Support & Hosting:  In response to our customer’s need to reduce the risk of producing and publishing E-Learning, MicroAssist created a multi-tier managed services solution based on Open Source technology.  By eliminating the technology and licensing risks associated with E-Learning, the customer can focus immediately on instructional design and content production.  At the end of the Maintenance Support & Hosting contract, the customer can then take the LMS in-house, take just the learning objects in-house or continue with MicroAssist.  The key to this service is elimination of risk to the customer by maximizing flexibility. 


Learn more about the service descriptions MicroAssist offers:

How to Order

Contact MicroAssist to place an order, obtain a quote, see a demonstration or for more information.

  • For product and pricing information, call Donald Twining at (512) 794-8440.
  • Generate a purchase order, made payable to MicroAssist, Inc.
    Please reference MicroAssist’s contract #DIR-SDD-1942 on your purchase order.
  • Fax your purchase order and quote forms to 512-794-8742.
  • MicroAssist will process the order and invoice your agency.

Contract Information

To access PDF files, use the free Adobe Acrobat Reader.

Additional service specifications can be found by visiting our E-Learning page and our Product and Pricing Index.


For more information on DIR's Cooperative Contracts program, visit http://www2.dir.state.tx.us/ict/overview/Pages/overview.aspx.


Contact Information


MicroAssist Contact
Donald Twining
8500 Shoal Creek Boulevard, Suite 4-225

Austin, Texas 78757

Phone: (512) 794-8440
Fax: (512) 794-8742



DIR Contact
Deana Loe
Department of Information Resources
300 W. 15th Street, Suite 1300

Austin, Texas 78701
Phone:  (512) 



Warranty Information

The following warranty is provided for technology-based training products and services in which MicroAssist provides directly to Customers. 

The Customer has 30 days from the date of deliverable invoice to inform MicroAssist of its determination that MicroAssist has made errors in completed deliverable. Customer will immediately inform MicroAssist of the Customer’s determination. MicroAssist shall make such corrections and revisions as are necessary so that the unacceptable deliverables are satisfactory to Customer and shall be corrected without cost to Customer. Correction is limited to rework of the unsatisfactory work without change to the original specifications and without regard to the amount of the effort expended on the original deliverable.  Because of the nature of the services provided, MicroAssist does not offer a return policy, but will warrant deliverables according to the provision above.